Shipping policy

Processing and Shipping Times

Orders are typically processed within 5-7 business days from your order date. Custom or made-to-order signage may require 2 additional business days of production time.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. 

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow its progress.

Shipping Delays

We are not responsible for delays caused by the carrier, customs, or circumstances beyond our control (e.g., weather, holidays). If your order is significantly delayed, contact us at info@touchpointsigns.ca.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us at info@touchpointsigns.ca within 14 days of the expected delivery date with your order number. We will work with the carrier to resolve the issue and arrange a replacement or refund where applicable.

International Shipping

Customers outside of Canada are responsible for any duties and / or taxes that may apply.

Contact Us

Questions about your shipment? Reach out to info@touchpointsigns.ca