Frequently Asked Questions

Ordering & Reordering
How do I edit or cancel an order?

If you need to update or cancel an existing order, please contact us directly at Contact@Touchpointsigns.ca. Our team will review your request and guide you through the next steps.


As orders often move into production quickly, we cannot always guarantee that changes or cancellations can be accommodated, but we will do our best to meet your request.
Can I pick up my order?

All Touchpoint Signage products are manufactured and processed at our facility in Toronto, Ontario. Our facility is not currently open to the public; however, we are exploring the possibility of offering local pickup in the future.
How do I place an order?

For Non-Customized Products: Simply add your selected items to your cart and complete your purchase as usual.

For Customized Products: Please contact our team at Custom@Touchpointsigns.ca. Once your request is received, we will provide a proof for your approval, along with a corresponding invoice.
What are your processing times?

Orders are typically manufactured and processed within 3-5 business days from the time of purchase depending on order size. Please note that this timeframe reflects production time only; shipping times may vary depending on your location.

Shipping, Returns & Exchanges
What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know, and we'll do our best to work with you to make it right.

Please view our full return and exchange policy here.
What is your exchange policy?

To exchange non-customized products, you can contact us at contact@touchpointsigns.ca. Please note that items being exchanged will need to be sent to the following address:
212 Norseman St, Toronto, Ontario, M8Z 2R4, Canada


Please view our full return and exchange policy here.
How do I submit a custom sign request?

To submit a custom sign request, please email us at Contact@Touchpointsigns.ca with your contact information and a description of your requirements, including sign type, quantity, dimensions, and any relevant deadlines. A member of our team will follow up with a formal quote and next steps.
How can I update my shipping address?

If you have just placed an order, please email us right away at Contact@Touchpointsigns.ca with your order number and the requested address change. Once your order is in process, there is only a small window of time in which we can update your address before it is sent to our shipping department.

Please note that in some cases, we may be unable to accommodate an address change. Thank you for your understanding.
Are any purchases final sale?

Non-customized orders may be returned within 14 days of delivery.

As customized orders are made to your specifications, they are final sale and not eligible for return. Should there be an issue with your order, please contact our customer support team, and we will work with you to resolve it.

Manufacturing and Product Information
Where are your products manufactured?

We manufacture all of our signage in-house in Toronto, Canada. From printing to finishing, every sign passes through our hands locally, which means tighter quality control, faster turnaround times, and no reliance on overseas production or long shipping delays.
What sizes do your signs come in?

We currently offer rectangular signage in an 8" x 6" format and a 6" x 6" square signage format.

For custom sizing requirements, please contact us at Contact@Touchpointsigns.ca, and a member of our team will be happy to assist.
Are your signs compliant with ADA, AODA, and CSA B651 standards?

Yes. At Touchpoint, we manufacture a variety of braille signage designed to meet accessibility standards, including ADA, AODA, and CSA B651. Our signs are produced using UV ink on a braille-certified printer, ensuring that braille dot height, spacing, and placement conform to required specifications. We're continually expanding our catalogue with new sign types added weekly.

Please note that requirements may vary by jurisdiction. We recommend confirming whether your location has additional specifications, such as bilingual signage, colour, or sign dimension requirements. Feel free to contact us at Contact@touchpointsigns.ca with any questions.

Should you have any further questions, please don't hesitate to contact us at Contact@Touchpointsigns.ca